FAQ
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Frequently Asked Questions
How do I register my child for a program?
Registration is completed online through our website. Simply select the desired program, complete the required information, and submit payment to secure your spot.
Does my child need experience?
No, we welcome players of all levels of experience and they will learn the game from experienced coaches and staff.
How often do you practice?
Practice is twice a week for the older age groups and once a week for the younger age groups.
What does my registration fee pay for?
Your registration fee helps cover the essentials that make the season possible.
In the Spring, this includes your child's uniform, an end-of-year trophy, insurance, league sign-up fees, umpire fees, end-of-year tournament fees, field maintenance, equipment, advertising, and other resources that directly benefit the players.
In the Fall Instructional Season, the fee covers your child's jersey, insurance, umpire fees, league sign-up fees, field maintenance, equipment, advertising, and other resources that benefit the players.
What is your refund or cancellation policy?
Refund Policy
All refund requests must be submitted in writing to the Havenwood Board and include the parent's name and address, the child's name, and the reason for the request.
Spring Season: Refund requests submitted after March 1st will have the cost of uniforms deducted. No refunds will be issued after March 10th.
Fall Season: Refund requests submitted after August 19th will have the cost of uniforms deducted. No refunds will be issued after September 10th.
The Havenwood Board of Directors will review any exceptions for unusual circumstances on a case-by-case basis.
How can I contact the organization with questions?
You can contact us through the email address or contact form listed on our website. Our team will respond as quickly as possible during regular business hours.
What equipment is required?
A glove and tennis shoes or cleats (no metal spikes) are really all you need to get started. We encourage all players to purchase their own helmet, but the league provides helmets, bats, catcher's gear, practice and game balls, and other miscellaneous equipment for players to use.
Everyone is welcome to purchase their own gear as well. If you do, please keep the following in mind:
Bats must be designed for fastpitch softball — no baseball bats or slow-pitch bats. Look for "Fastpitch," "FP," or "ASA Certified" printed on the bat.
Cleats — no metal spikes allowed.
Helmets must have a full face shield. A chin strap is recommended.
When in doubt, ask your coach.
Are volunteers or coaches needed?
Our programs rely on volunteer coaches and helpers. If you’re interested in volunteering, you can indicate your interest during registration or contact us directly.
How will I receive updates and announcements?
All updates are sent via email and posted on the website. Please ensure your contact information is accurate so you don’t miss important communications.
Are games played on holidays?
Holiday schedules vary by program. Any planned games or breaks will be communicated in advance.
How are coaches trained or screened?
Coaches ARE required to complete background checks and training based on organization policies and sport requirements.
What is the organization's code of conduct?
All participants, parents, and spectators are expected to follow our code of conduct to ensure a safe and positive environment for everyone.
